NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BEFORE MAKING A BOOKING YOU MUST AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE FROM TIME TO TIME AT OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.
Pricing
Miracle Cleaners reserves the right to amend the initial quotation, should the Client’s original requirements change or following inspection of your property.
Access
The Client must provide electricity and running water at the premises where the service is to be performed. The Client is responsible for providing access to the property at the scheduled time. If keys have been provided, they must open and close all locks without difficulty. Failure to provide access to the property is subject to a £50 non-refundable fee.
The cleaning company is NOT responsible for any alarms triggered during a cleaning service visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises
The Client is requested to arrange a suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
Set the heat to minimum on your AGA oven in order for us to clean it without any risk of injury.
Please provide access to the property in order for our window cleaning technician to dry the windows by hand.
Payment
Payments associated with services provided are arranged by the methods listed below, as follows:
I. Cash payment
II. Bank transfer payment
III. Cheque payment
Invoice will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying and audit purposes.
I. Cash payments
Cash payment may be made at the start of the job or upon completion, directly to the supervisor.
II. Bank transfer payments
II. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be effected into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
II. 2. Bank transfer payments from corporate customers must be received within 7 working days of completion of the agreed work. Miracle Cleaners reserves the right to claim interest as stated on the invoice and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. No further bookings will be accepted from corporate customers whose accounts are in arrears.
II. 2.a. For corporate customers requesting services valued at £500.00 or more, a deposit of 50% is payable at least two days prior to the service. If the deposit has not been received by this date, Miracle Cleaners holds the right to cancel the booking.
IV. Cheque payments
IV. 3. Miracle Cleaners reserves the right to claim interest as stated on the invoice and compensation for debt recovery costs under the Late
Payment legislation if payment is not received according to our agreed payment terms. No further bookings will be accepted from corporate customers whose accounts are in arrears.
Upon booking any type of service, you must confirm that you have read and agreed with Miracle Cleaners Payment Terms and Conditions, as well as the General Terms and Conditions.
Cancellations
The Client can cancel or reschedule a service with at least 48 hours’ notice by phone or email. Failure to provide the required notice will result in a charge of 30% of the total booked price.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well- being of our staff.
Miracle Cleaners reserves the right to cancel or reschedule a service where the assigned staff member is unavailable due to an accident or unexpected circumstances.
Insurance
Miracle Cleaners and the individual cleaners who work for us hold Public Liability Insurance
Claims can be covered by the Company and/or its operatives insurance, only if the damage/breakages are reported within 24 hours of the cleaning service visit.
The Company reserves any right to refuse disclosure of confidential company documents.
Claims
No refund claims will be considered once the cleaning service has been carried out.
Miracle Cleaners aims to carry out each and every service to our Clients’ satisfaction. If the Client is not satisfied with our work, we require written notice with details of the complaint to be received within 24 hours of the work being completed. We pledge to fully investigate any complaint and attempt to resolve it to the Client’s satisfaction, or alternatively to a reasonable standard.
The Company may require entry to the location of the claim within 24 hours to correct the problem.
The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items rather than arrange for a third party to carry out services.
The Client must be present at all time during the recovery clean.
Miracle Cleaners reserves the right to only offer one recovery clean per service.
While our staff make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
In case of damage, proven to be caused by us, Miracle Cleaners will repair the item at our cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.
Liability
The Company shall not be liable for any third parties who enter or are present at the Client’s premises during the cleaning visit. The cleaners cannot be relied upon to grant access to the property to any third parties.
The Company requests that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased, regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
Freezers must be defrosted in advance as the timescale for defrosting will not allow for us to clean it thoroughly.
We cannot guarantee our End of Tenancy Cleaning service when furniture or people are still present in the property at the time of the cleaning.
We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
Miracle Cleaners is not liable for any wear to or discolouration of fabric that becomes more notable once dirt is removed.
We are not liable for damage caused by faulty products/equipment provided by the customer.
For all services other than End of Tenancy Cleaning we shall not be liable for completing jobs that are not listed on the customer’s task list.
The Company shall not guarantee After Builders Cleaning service when building work has not finished and there still are people present on site.
NO ENGAGEMENT OF CLEANERS
The Customer acknowledges that Miracle Cleaners invests significant resources in recruiting, selecting and training its Cleaners. Unless Miracle Cleaners gives its specific prior written permission the Customer shall not directly or indirectly engage employ or contract with any Cleaner to provide services to the Customer or any associate of the Customer for any period during which the Service is provided by Miracle Cleaners or for a period of l2 months after the conclusion of any Service
The Customer acknowledges that Miracle Cleaners may suffer loss and damage including without limitation, consequential loss, as a result of a breach of this clause by the Customer
If the Customer or associated party wrongly does hire or use such a Cleaner then the Customer shall pay a referral fee to Miracle Cleaners as specified below which sum Miracle Cleaners considers is a reasonable figure to compensate Miracle Cleaners for the loss of that Cleaner , namely:-
(a) Commercial Cleaner – £4,500
(b) Professional Cleaner – £5,000